FAQs - Quick fixes & troubleshooting
Sort out common problems, fast!
30 articles
Error messages
Common error messages and how to fix the issue
Website fixes
Fix problems with your event website or registration sites
- Why is my interactive site constantly loading?The most common cause of interactive (registration) sites stuck on the 'loading' screen
- Why are functions not appearing on my interactive site?Ensure all your functions have fee types associated with them
- Why is my (cloned) event showing “FULL” for inventory items on the interactive site, even when nobody’s registered?
- Modern Event Website updates to URLs (June 2026)
Troubleshoot Apps & Portals
Questions about problems with apps & portals
- Why aren’t items showing up in the “My Agenda” section of the Attendee App?Troubleshooting issues with "My Agenda" in the Attendee App
- Why won't my Attendee App save?Troubleshooting problems with saving your Attendee App
- Why is an abstract or paper not showing in the Presentation Portal?
- Why can't my reviewer log into (or see the right Abstracts in) the Reviewer Portal?
Password problems
Sort out password issues, pronto
- How do I change/edit an attendee's password (or send a reset password email)?Changing an attendee's password, or re-sending their password reset email.
- Why does my log-in screen keep asking me to create a new password?The most common cause of constant EventsAir password requests
- How can I reset another EventsAir user's password (when they're not getting the reset password email)?Re-setting a colleague's EventsAir password
- Why don't my presenters (exhibitors, sponsors, etc) receive their password reset email?
- How do I change my EventsAir user password?Editing your EventsAir account password
Troubleshooting miscellaneous issues
Quick fixes not covered under another category
- How do I make sure my images (photos, logos, etc) appear? [Brand specs/image sizes]
- Can I see all my old support tickets?More about the support changeover (November 2024) and where to see tickets you submitted earlier
- Why can't attendees submit survey [responses]?Troubleshoot errors with submitting survey responses
- Why can't I delete an attendee record (and can I undo this action)?
- Support & FAQs
- Why did my dashboard widgets disappear?
- Why can't I see changes/updates I just made? (Browser caching and how to fix it)What causes cached data and how to quickly clear it
EventsAir Academy or Rising Star (Education programs)
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