FAQs - Quick fixes & troubleshooting
Sort out common problems, fast!
25 articles
Email problems
Fast fixes for email problems
Why are emails going to recipients' junk mail folders?How to help ensure your emails are delivered
Error messages
Common error messages and how to fix the issue
Why is my registration site blocked for some attendees?
Website fixes
Fix problems with your event website or registration sites
Why is my interactive site constantly loading?The most common cause of interactive (registration) sites stuck on the 'loading' screen
Why are functions not appearing on my interactive site?Ensure all your functions have fee types associated with them
Why is my (cloned) event showing “FULL” for inventory items on the interactive site, even when nobody’s registered?
Troubleshoot Apps & Portals
Questions about problems with apps & portals
Why aren’t items showing up in the “My Agenda” section of the Attendee App?Troubleshooting issues with "My Agenda" in the Attendee App
Why won't my Attendee App save?Troubleshooting problems with saving your Attendee App
Why is an abstract or paper not showing in the Presentation Portal?
Why can't my reviewer log into (or see the right Abstracts in) the Reviewer Portal?
Password problems
Sort out password issues, pronto
How do I change/edit an attendee's password (or send a reset password email)?Changing an attendee's password, or re-sending their password reset email.
Why does my log-in screen keep asking me to create a new password?The most common cause of constant EventsAir password requests
How can I reset another EventsAir user's password (when they're not getting the reset password email)?Re-setting a colleague's EventsAir password
Why don't my presenters (exhibitors, sponsors, etc) receive their password reset email?
How do I change my EventsAir user password?Editing your EventsAir account password
Troubleshooting miscellaneous issues
Quick fixes not covered under another category
Why won't my attendee's photo (or my Exhibitor's logo, or my Static Content image) appear? [image sizes]
Can I see all my old support tickets?More about the support changeover (November 2024) and where to see tickets you submitted earlier
Why can't attendees submit survey [responses]?Troubleshoot errors with submitting survey responses
Why can't I delete an attendee record (and can I undo this action)?
Support & FAQs
Why did my dashboard widgets disappear?
Fast Track or Rising Star (Education programs)
Can't log in? Failed your assignment? Get help here
How do I start or get back to the EventsAir Academy learning program?