Because EventsAir is a browser-based application, your browser may cache frequently-accessed data to improve loading speed and reduce demand on the server.
Usually, this results in optimal speed and data flow, but can occasionally result in outdated (cached) data being retrieved by your browser instead of the most recent updated information. [When and how this can occur will also vary with factors such as your hardware, operating system, browser, internet connection and speed, what other tabs you have open, etc.]
For example, you may create an item such as a marketing tag, but not be able to see it in your event. However, trying to 'recreate' it results in an error message saying the value is not unique (because it's there, you just can't see it). Or you may delete an attendee, but can still see them - but trying to 'delete' them results in an error message like "The aggregate of type Contact with the given Id # cannot be found” or “An object with ID # cannot be found”. This is because you HAVE deleted the record, you just need get your browser to fetch the updated information.
This may also occur when testing how sites, apps/portals etc. look - you may be seeing an older version cached by your browser, even after you've made and saved changes.
How to identify this is the issue:
Open EventsAir in "incognito" mode in your browser, or log out and log back in again. If the correct data now appears, the error was due to caching.
However, running in incognito mode all the time will slow you down considerably. It only takes a couple of times to become very familiar with the steps below so you can do it whenever you need to.
An uncleared cache can also cause problems with logging in. See the related FAQ which includes a video demonstrating the steps.
Use the method below to clear browser data JUST for your EventsAir page. This is NOT the same as clearing cookies, refreshing the page, or clearing ALL browser data (which will remove things you may want to retain, such as being logged into other sites).
The steps are for Google Chrome, the recommended browser for use with EventsAir. If you're using a different browser, you may need to search online for how to get to Developer Tools and clear site data.
If problems persist, even after following the method below and then refreshing your browser, please talk to our Support team. If you need to clear your cache often, talk to your IT department about possible steps you can take to improve browser data handling.
To clear browser cache for just one page:
Right-click anywhere on the page you want to clear.
This opens a pop-up window: Choose Inspect (or Inspect Element, depending on your browser)
This opens an Inspect Element window on the right
Click on the >> symbol at the top, to see all options - you're looking for Application
From the top three options (Manifest, Service Workers, Storage), choose Storage
Click the Clear Site Data button
Finally, refresh the page:
