As you may be aware, we’re currently revamping our online EventsAir learning materials, and plan to launch these from July 7.

Certification has been paused until after the launch of the new platform.

When the new EventsAir Academy is available, you'll get to it the same way you do at the moment - by clicking "Learn" in EventsAir. The new EventsAir Academy will open in a new tab.

You may experience a short delay the first time you log in, as your user account is being created.
Also, please ensure your browser isn't blocking pop-ups.

At first, only the Beginner materials will be available on the new site. The old Fast Track Stage 2, 3, and 4 materials will be available on the EventsAir Help Site, via hyperlink (not visible in Search). This link and links to relevant Help resources will be available via the new EventsAir Academy platform.

Throughout 2025 and early 2026, Intermediate and Advanced learning content will be added to the new learning site, and further certification options offered.

A brief outline of the new content is below. The “Beginner” Pathway covers much the same material as in the existing Stage 1 of Fast Track/Rising Star (although with some minor exceptions – for example, photo management and name badges are no longer included).

Some key differences (which add up to a better learning experience):

There’s more emphasis on empowering you to complete exercises using your own preferences (instead of specifying the exact name for a made-up Registration Type, for example).
Instead of 10 topics, broken into 3-5 lessons, there are 13 “Beginner” lessons, but they’re shorter. You can watch an approximately 6-8 minute demonstration video (which will be chaptered) AND/OR you can work your way through a step-by-step lesson activity, which will again feature the lesson video but broken down into shorter sections.
There’s no requirement to complete the lessons sequentially, although it’ll probably make more sense if you do. You should find this less restrictive and more enjoyable.
Completing all Beginner Pathway lessons won’t be a pre-requisite to doing the exam. It’s obviously recommended but this should be part of your planning with your staff, if you're a manager. The exam will test knowledge of the previous lessons and use of EventsAir.
There will no longer be an assignment set or marked by EventsAir.
The exam will no longer be timed, and you can re-attempt multiple times.
At this stage, there won’t be quizzes built into every lesson although there’ll be interactive activities that can act as formative assessment. We appreciate this may be a key difference for some of you who’ve previously relied on these marks as a barometer of progress, but as there were only 3 multiple-choice questions per lesson, they were only ever indicative. You can set your own quizzes and assignment tasks.

BEGINNER PATHWAY - CONTENT OUTLINE
*= Extra/separate

1. What you can do in EventsAir (and why you do it)

What’s possible & how it helps you (as an event manager)
Finding your way around (what’s where, panels basics) -incl Dashboard widgets
Where to find more information

2. Get set up…(and get creative)

Application setup basics (non-admins)
*Application setup basics (admins – users, password and brief overview of external connections)

Use Sandbox Mode (and see Certification Mode)
Create an event
Enter basic event details
Create your event “brand” – logos, images, look & feel
Open your example Sandbox event (and see what’s in it)

3. Prepare to collect…(Get set up to ask for information & payments)

(Review in example event) Set up taxes & payment types
(Review examples) Set up the Contact Module
(Review examples) Set up Note types
(Review examples) Set up Marketing tags

[custom fields are covered in Intermediate & Advanced]

4. Set up essential “Modules” (Create information ‘buckets’ in EventsAir)

What are modules & how they work
(Review examples) Set up Registrations – basics
(Review examples) Set up Functions – basics
(Review examples) Set up Accomm – basics
* Extra –more detail on setting up Accommodation

5. Who’ll be there? (Attendee management basics part 1)

Searching & filtering basics (in all panels – show basic financial filters)
Exploring contact records (referring to Modules)
Data privacy – basic concepts

6. Personal communication – sent in bulk (introducing Merge Docs)

Communications panel basics
Merge doc basics
Drag & drop builder
What it looks like in the front end
Sending to a filtered list

7. Let attendees register online (build your interactive site)

Registration site basics:
Details, images
Drag-and-drop and expand components
What to add, how to edit (labels)
Make a field mandatory
Include a marketing tag
Radio buttons vs checkboxes vs free-text fields
Payment options
Add a confirmation email merge doc
What it looks like in the front end (use Dashboard widget)

8. Wrangling Attendee records (Attendee management basics part 2)

Pinning records
Attendee Actions - basics
Attendee Tools - basics
Site auto logins & what they’re for
Financials basics – see payment status, see a payment, cancel an item, manually add an item, cash refund
Use Notes (or Quick Messages) to record actions for colleagues

9. Promote your event online (Create an event website)

Difference between reg site & event website
Edit an existing event website [add content block, edit]
Add Agenda & Presenters blocks
What it looks like in the front end (from Save & preview / Links Dashboard widget)

10. What’s happening? (Build and edit your event Agenda)

Agenda basics (made up of both Presentations & Functions, plus headings & activities)
How to edit, add and move a heading, activity/break, function & session
Choose colors & styles
More to learn but these are the basics
Where it’s published - event website & attendee app (and Organizer App, but this isn’t covered in Beginner)