NOTE: Confirm with the attendee that the email address for the online account is correct and that they can access it. If they're not receiving password reset emails, ask them to check their junk/spam folders.

1. Navigate to the Attendees Panel.

2. Search for and select the attendee who's having password problems .

3. Click on the Contact area to open it up.

4. Scroll down until you see the section called Online Account.

5. Select "Edit Account" if you want to change the email address for the online account, and/or change or confirm the password.
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OR select Reset Password to send the attendee a reset password email).

6. You'll see a pop-up message to confirm the email has been sent.