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Why aren’t items showing up in the “My Agenda” section of the Attendee App?
Why aren’t items showing up in the “My Agenda” section of the Attendee App?

Troubleshooting issues with "My Agenda" in the Attendee App

Updated over a month ago

The “My Agenda” module is a personalized agenda for each attendee, where they can see which sessions, functions, and travel and accommodation details are part of their registration.

If items aren’t showing, check the following:

1. In the Online Panel, open the Attendee App Builder

2. From the left side panel, drag the My Agenda module into the app, then Save.

3. Use the down arrow to expand the My Agenda module.

4. Select which items you want attendees to be able to see in their “My Agenda”.

You can choose Functions, Accommodation, Travel, Agenda Sessions/Activities, Presentations, and/or Meetings, and there are some further options about authors and keywords for presentations.

5. Check that attendees have registered for sessions and that any Travel/Accommodation items on their record are confirmed if these items are supposed to appear in “My Agenda”.

6. To add more sessions, an attendee can browse the Agenda, select a session, then click on “Add to Favorites” to add it to “My Agenda”. (Sessions must have set times and dates included for this to work.)


NOTE: When setting up Sessions under Set Up, if you check the item called "Allow attendees to indicate attendance", attendees can register online (via an interactive site). These sessions will then appear on the attendee's contact record AND in the My Agenda section of the Attendee App.

Similarly, if you check this box, you can do individual or bulk updates on attendee records, and the sessions added will appear in My Agenda.

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