In this video, we'll show you the basics of creating an Attendee App, and showcase various Modern Theme Attendee App options.

USEFUL LINKS:

Information about image sizes in EventsAir (including in Modern Theme apps)

Guide to building an Attendee App (and Modern Theme app variation details)

Helping attendees find and install the app

Exhibitions and Trade Fairs

Lead Scanning

You can also use the Search bar at the top of the Help Center landing page to find what you're looking for.

These questions are being collated from the 3 regional webinars. Some questions were asked by more than one person, so you may not see the exact same wording you used in your question. Also we can only answer in general terms, so bear in mind your specific situation may need a different solution.
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PLEASE NOTE - We're still collating your questions and will update this page throughout the day (Friday 28th March).

USEFUL LINKS:

Information about image sizes in EventsAir (including in Modern Theme apps)

Guide to building an Attendee App (and Modern Theme app variation details)

Helping attendees find and install the app

Exhibitions and Trade Fairs

Lead Scanning

You can also use the Search bar at the top of the Help Center landing page to find what you're looking for.

When is the new agenda coming out /will current live apps automatically update?

The updates are available now - attendees may need to update the app. Please contact Support if you’re not seeing them. See also the information below about CSS.

Does an attendee have to check in to see the agenda? Or just log in?

There’s no setting for whether or not someone is checked in; you can set components to only be visible after logging in.

Can you see co-authors and co-presenters and their bios in the Agenda?

Co-authors or supporting author bio’s can be shown in the agenda by setting up and linking supporting authors/co-presenters to the presentation item on the presenter's record. You'll need to ensure things like correct Preferences in Presentations (to include co-authors); making sure the co-author/co-presenters have their own contact record, and making sure the relevant bio's are in the "Contact" biography for presenters/co-presenters.

I'm having trouble getting abstracts to show in the Agenda - can you help?

The abstract will show under "Handouts" in the Session in the app. Check things like settings in the Agenda component of the app for paper status differences etc, or contact Support for more help.

Is the agenda searchable?

Agenda search functionality hasn't changed – you can search text in each title, plus filter by type, track, keyword, date, and time. If you can't see search, you may need to update your CSS (see other questions about CSS).

Does the new Agenda only apply to Modern theme apps?

Yes.

Can you favorite individual speakers within sessions for your personal/My Agenda?

You can only favorite sessions (not speakers). If you have the speaker search setup, someone could go into there to see the sessions the speaker is part of and favorite all the sessions.

Why aren't sessions appearing in "My Agenda" (personal tab in Agenda)?

If you've selected "Let attendees indicate attendance" on the session and added it to your registration site, it should show up for those who've added it. We've got an FAQ on this, too.

How do I get notifications for attendees' My Agenda items to appear?

You could set this up to be sent on the backend (e.g. as an alert) and filter for the people which have selected the item.

Why can't you make it so that if an attendee adds a session to "My Agenda", it'll register and check them into that session?

Registering for a session is different to favoriting a session and therefore they show differently in the personal agenda. Partly because an attendee may indicate they're INTERESTED in going, then decide not to, thereby "wasting" a seat if inventory is limited. Plus if you're tracking attendance, you'd get incorrect data.

How do multi-track / concurrent sessions appear in the Modern theme Agenda?

The sessions will display underneath each other, with an indication of which track they’re in. (See example below.)
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​How does a live streamed video session appear in the Attendee App?

Attendees see this as "Join Session" (see below).
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Is there a cost when delegates call each other? How does this work?

You'll need a service such as AirCast for this functionality. You can enable AIRCast in the event preferences - see costs details in this article.

If we've copied/cloned an app, or built it with another theme, can we change to Modern theme? (And change back again?)

Yes, you can update the theme and this will update the style and shouldn’t affect any content. You may need to adjust some images and colors. (Bear in mind also that there are some small differences in how things appear in the app, as indicated in the webinar - for example, QR Code display will vary based on whether you not you have Meeting Hub). If you have custom CSS active, this could cause issues with the look and feel of the app when changing themes. We're changing how we make Attendee App CSS files and updates available - please refer to this article for more information.

How do I make check-in a big button on top like in the webinar?

This is the default for the Modern theme app once the event date has arrived.

Can you have a check in button for functions as well? Separate to event check in?

The check-in to Function feature has just become available in the Onsite Portal & Self Check-in Kiosk. Whether or not the check-in button in the attendee app will show in the Modern theme depends on your set-up, and if you've added Auto Check-in and/or QR Code to your app, and what check-in process you're using (Auto Check-in Express Action with location code/beacons OR present code for scanning). See other questions below also.

If we don’t scan people in / don't use check-in, can we remove the check-in button?

If you don’t add the Auto Check-in module (or QR code) to your app, it won't show the check-in option in the app. The Modern theme only brings the option front and center, to make it more visible and if you don’t add the necessary component(s), the button will not appear.

What if you don’t have check-in via beacons etc?

You don’t have to use beacons - you can also ask attendees to scan a location QR code in your check-in area. You also need to have the Auto Check-In Express Action running. That’s just for Auto Check-in - you can use other check-in processes if you prefer (e.g. self check-in kiosk, organizer scan check-in etc).

How do I work out image sizes/colors etc for the Modern theme?

Refer to the articles listed just under the video, at the top of this article.

Will the colors translate into the app from the agenda builder? Eg. Morning tea or lunch is blue and any business sessions are purple.
The Modern theme overrides custom agenda colors in order to establish a more consistent user experience and ensure adequate contrast for accessibility purposes. You can still set custom colours for keyword and theme badges. Please contact Support if you’re finding something isn’t displaying how you’d like it to.

We don't like the options for the Title Bar logo.

We've passed this feedback on to our Product team. You can see in the video an example of how you might like to use the title bar logo (adding a text 'image') but you can also leave it blank.

How do we change icon colors?

The colors are from the style. To change a specific icon, you find that component in the builder and upload a custom icon. As shown in the webinar, you can also rename components.

Can we add/remove the default emojis in the new Agenda format? (i.e. emojis for function, travel item etc)?

Our Product team are now aware of this feedback and have created some additional CSS you can use to remove these. Please refer to this article for more information.

Will updates work on all devices?

The Modern theme's definitely been tested on all devices, however we can't control when Google and Apple will update after we submit new versions to them. There are new versions as of 26th March (late night Australian time) - please contact Support if you're still having problems.

We want people to be able to cancel / add their meetings (as part of Meeting Matching) in the app - are these updates on your roadmap? We don't have a set date for these updates but they're high on our wish list! Ad-hoc meeting requests can be made in the Meeting Hub (outside the pre-scheduled meetings). Attendees can choose their own start times and a meeting length of up to 30 minutes (in 5 minute increments).

How do you set which icons appear on the navigation bar?

These appear in the order you put them into your builder (except for Home, Log In/Log Out, and privacy settings, and check-in. So if you want Agenda first (next to Home), move it up to the top of the list in your App builder, etc. Some phones can fit four icons plus Home, others five. The number depends on how big the device is (i.e. screen width) in order to maintain consistent icon sizes across devices. This number increases to 7 icons for even larger devices like landscape orientation tablets, laptops and desktops.

What if you have lots of icons?

When you have more icons than will show on the screen, these will appear in sequence below and you can swipe up to see the rest. This is the same for the slide-out hamburger menu.

Do notifications pop up when people get invitation requests? Do people have to be connected to call or message?

You can create the settings when you add the Meeting Hub component about whether or not people have to be connected before they can call or chat; you can also filter this to specific attendee types. You won’t get a notification on the icon but you will within the Meeting Hub itself. This is a gap we are very aware of. The good news is that yes, we are actively working on a solution for this. Please keep an eye out for invitations to join AirCrafters where you can have a say in product development.

Does the notification to refresh the app still appear every time you open it onsite?

The notification to refresh the app comes from the attendee app data being refreshed / the attendee app being resaved. This happens in 2 ways: you manually resaving the attendee app OR setting up app data refresh to be automatic (could be every 30, 60 and 90 minutes). If you would like to stop these notifications, you would refrain need to from resaving the app OR let the app data refresh preference to be manual. Alternatively, you can change the wording for what this notification says in the localisation and say something like, new content has been added into the event, please say yes to refresh the content or something similar to it instead. If you’re still having issues with this showing up constantly, please reach out to Support for assistance.

What does the Full Details privacy default include?

Full Details Privacy default will include full name, position, organisation and their profile photo. Also, the details shared with other attendees AFTER being connected are based on the shared contact details that the attendee has selected in the privacy and settings page under Your Shared Contact Details.

The Privacy settings seem "hidden" for the attendees - they have to look under the hamburger menu to modify their settings. Is there a way to have this on the front page?

If you select the option for "Display Privacy Options on App Login if Options are Not Selected", then when the attendee first logs in, if they haven't set their options, it'll appear as a pop-up. You could also add a Static Content component with information about where to find the settings.

What do we add into the registration site so that people can give consent to have their information automatically shared to the app?

Yes, the Data Processing Consent component can be added to Registration Site.

Can I change the icon of the Quick Connect feature? For our events, the delegates are required to present their QR code before entering each session for attendance tracking purposes.

You can’t change that icon, but if you don’t add Meeting Hub you’ll see it as QR Code icon. You can also add a QR code to a name badge.

Can you increase the size limits for advertising banners?

Please submit this as a suggestion via the chat widget ("Product suggestion"). email what you’d like to [email protected] - thanks.

Can you do pop-up sponsor adds?

This isn’t something we can do at the moment but we've passed it on to the Product team.

How do you export or clear/restart points in EventStream?

You could export or clear points from EventStream Manager [in the Communications panel] under Engage, “Export Results” / or "Clear Points".

We're having problems with goal icons updating - can you help?

We've referred this to our Support team.

Seems like titles (Dr, Professor etc) aren't appearing?

At the moment, titles aren't included in the Attendee App data payload (because this would include titles such as Mr, Mrs, Ms, Miss), but toggling them on is a feature suggestion we've passed on to the Product team.
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Can attendees get a list of which exhibitors have scanned their QR code?

At this stage, no - but if there's an auto reply communication setup, this can be used to notify the attendee. Great suggestion, we've passed this on to our Product team.
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​Can exhibitors see leads' contact details in the app?

They can see a list of leads which is intended to be an overview, and get the full details and export them via the the Exhibition Portal. It's a good suggestion, though, and we've passed this on to our Product team.

I can't load EventsAir after the recent update?

Please clear your cache to resolve this.