FAQs - Planning to start date
From your initial concept to the night before
58 articles
Setting up
FAQs about overall setup and event setup
- How do I set up EventsAir User Single Sign-On (SSO) for my team (other EventsAir users)?
- What is the "Event Time Zone" [timezone] used for in the Event Setup?
- How do I set up Attendee Single Sign-On (Attendee SSO)?
- How do I set up Attendee Single Sign-On for colleagues (with Entra ID)
- How do I set up Attendee Verification?
- How do I use the Registration Recovery feature?
- What items/information will be included in a cloned event?
Online tools (e.g. websites)
Common questions about websites, apps and portals
- Can I choose any image as the icon for the Attendee App icon on a device (home screen)?
- Can you help with Branded Attendee App developer accounts (Apple/Google)?
- How can I hide published pages on my [Legacy] event website?
- Can you connect a custom URL (domain) to my event(s)?
- Can you transfer my existing custom domain (URL) to my event website?
- How do I make the 'next' or back' buttons on an interactive site appear directly under the registration questions?
- What internet browsers do you recommend?
- How do I link to another site from my [Legacy] event website navigation?
- How do I clone my event website (built in the Modern builder)?
- How do I extend the "live until" date of my event website?
- How does phone number validation work (on interactive registration sites)?
Registrations
Questions specifically about registrations
Guest speakers/presenters
From reviewing abstracts to organizing presenters & more
- How do I allow ongoing editing of abstracts in the Presentation Portal?
- Can I see which guest speakers/presenters have (or haven’t) submitted a particular document?
- What's the maximum file size for presentations?
- In the Presentation Portal, what's the difference between Supporting Documents and Additional Documents?
- Why are some people seeing their session multiple times in the Attendee App?
Creating an agenda
Questions about agenda sessions, tracks, options, activities & more
Functions, tours, ticketed events
Catering, tables, guests, optional extras and more
Accommodation & travel
Questions about setting up hotels, flight sectors and more
- How can I record transfers (to and from a hotel), e.g. to include on an itinerary?
- Can we accept the full accommodation amount rather than just a deposit?
- What is the meaning of the different ‘Hotel Notification Status’ values?
- How do I make an attendee’s itinerary appear in a particular order?
- How do I allocate sub blocks to a hotel (and room type if needed)?
- Why do my accommodation search dates not match my inventory dates?
Exhibitors
Questions about trade shows, sales events, lead management and more
- Why aren’t lead management options appearing in the Exhibition Portal?
- How do I create an exhibitor passport for attendee to track their stand visits?
- Why can’t I see my exhibitors in the exhibitor module in the event website?
- Why are some exhibitors on the event website displaying under multiple headings?
- Why aren’t scanned leads showing in the Exhibition Portal, when they’re on the Attendee App?
- How do I create and apply a package (e.g. for Exhibitors)?
- How do I make Exhibitors appear in the ‘Pre-scheduled Meeting Preference App’?
Preparing to go on-site
From name badges to run sheets & last-minute changes (including attendee alerts)
Attendee Management (before the event)
Questions about managing attendee records (before your event)
Tips & Tricks
Express Actions, design & images, and more
- Can I change the font (in my websites, portals and apps)?
- What dimensions should I use for images (e.g. to stop them loading too slowly)?
- Is there a faster way to enter in dates and times?
- What's the HTML code to make my interactive site capitalize letters differently?
- Is there a way to remove a page from a Membership Portal?
- Can I add some code/script to set a maximum number of characters for a field on a registration site?
- How do I update my Attendee App CSS?