FAQs - Planning to start date
From your initial concept to the night before
53 articles
Setting up
FAQs about overall setup and event setup
How do I set up EventsAir User Single Sign-On (SSO) for my team (other EventsAir users)?
What is the "Event Time Zone" [timezone] used for in the Event Setup?
How do I set up Attendee Single Sign-On (Attendee SSO)?
How do I set up Attendee Single Sign-On for colleagues (with Entra ID)
How do I set up Attendee Verification?
How do I use the Registration Recovery feature?
What items/information will be included in a cloned event?
Online tools (e.g. websites)
Common questions about websites, apps and portals
Can I choose any image as the icon for the Attendee App icon on a device (home screen)?
Can you help with Custom Attendee App developer accounts (Apple/Google)?
How can I hide published pages on my event website?
Can you connect a custom URL (domain) to my event(s)?
Can you transfer my existing custom domain (URL) to my event website?
How do I make the 'next' or back' buttons on an interactive site appear directly under the registration questions?
What internet browsers do you recommend?
How do I link to another site from my event website navigation?
How do I clone my event website (built in the Modern builder)?
Registrations
Questions specifically about registrations
How do I get extra information during registration using Custom Fields?
How can I tell if there’s an “abandoned cart” on my registration site?
Guest speakers/presenters
From reviewing abstracts to organizing presenters & more
How do I allow ongoing editing of abstracts in the Presentation Portal?
Can I see which guest speakers/presenters have (or haven’t) submitted a particular document?
What's the maximum file size for presentations?
In the Presentation Portal, what's the difference between Supporting Documents and Additional Documents?
Creating an agenda
Questions about agenda sessions, tracks, options, activities & more
Can I have multiple items (sessions, functions, breaks) in the agenda with the same name?
How does the Agenda filter work?
Functions, tours, ticketed events
Catering, tables, guests, optional extras and more
How do you set up a separate contact record when an attendee wants to bring a guest to a function?
Accommodation & travel
Questions about setting up hotels, flight sectors and more
How can I record transfers (to and from a hotel), e.g. to include on an itinerary?
Can we accept the full accommodation amount rather than just a deposit?
What is the meaning of the different ‘Hotel Notification Status’ values?
How do I make an attendee’s itinerary appear in a particular order?
How do I allocate sub blocks to a hotel (and room type if needed)?
Why do my accommodation search dates not match my inventory dates?
Exhibitors
Questions about trade shows, sales events, lead management and more
Why aren’t lead management options appearing in the Exhibition Portal?
How do I create an exhibitor passport for attendee to track their stand visits?
Why can’t I see my exhibitors in the exhibitor module in the event website?
Why are some exhibitors on the event website displaying under multiple headings?
Why aren’t scanned leads showing in the Exhibition Portal, when they’re on the Attendee App?
How do I create and apply a package (e.g. for Exhibitors)?
How do I make Exhibitors appear in the ‘Pre-scheduled Meeting Preference App’?
Preparing to go on-site
From name badges to run sheets & last-minute changes (including attendee alerts)
How do I put my custom fields into my name badge (or report)?
Can I add table allocation to name badges?
Attendee Management (before the event)
Questions about managing attendee records (before your event)
How do I download all my attendee photos from AIRDrive?
How do I print information directly from an attendee's record?
For filtering purposes, how do I convert a column of ID's into ID's with a comma between?
How do I exclude/filter out certain groups of people?
Tips & Tricks
Express Actions, design & images, and more
Can I change the font (in my websites, portals and apps)?
What dimensions should I use for images (e.g. to stop them loading too slowly)?
Is there a faster way to enter in dates and times?
What's the HTML code to make my interactive site capitalize letters differently?
Is there a way to remove a page from a Membership Portal?
Can I add some code/script to set a maximum number of characters for a field on a registration site?
How do I update my Attendee App CSS?