Helping you create a Custom Branded Attendee App is an additional service we offer.
You can request a Custom Branded App for just one event, or an app that covers multiple events. (The information and details, images etc. you need to send us for each of these will vary.)
You can also see more information under the Details tab in the Attendee App builder, under "Custom Branding", or talk to your Account Manager.
Important information
We help you publish your EventsAir Custom Attendee App to the App Store and Google Play Store, however there are also some steps you manage, via your own Apple and Google Developer accounts.
These must be Organization Developer accounts, not personal Developer accounts.
You should also CONFIRM with our apps team exactly what's required [because it may include more than what's listed under that tab] and also ensure you submit all the relevant details, images, purchase order, authorization letters etc. at least 4 weeks before your required app launch date.
(For example, if you’re a PCO acting on behalf of another company, you’ll need an authorization letter from them to say you can use their name and brand assets.)
Setting up your own app developer accounts
Apple's Licence Agreement update requires your Apple Developer Account Holder [Organization, not personal] to log in (at https://appstoreconnect.apple.com) and approve, before we can publish further updates to your app.
We also require you to create your own Google Developer Account [Organization, not personal].
See the how-to steps below.
Also read the FAQs to make sure you’ve agreed to what you need to inside the developer accounts.
How do I give you access to my app developer accounts?
For us to manage your custom branded app(s), we need access to your Apple & Google Developer accounts.
Apple Developer Account Access
Assuming you've already created your Apple Developer Account [Organization, not personal]:
Log into https://appstoreconnect.apple.com/login, using the Apple ID for your Developer Account.
Go to the Access - Users section: https://appstoreconnect.apple.com/access/users
Click on the ‘+’ sign to add/invite a new user:
Once in this window, add a new user:
Username: “Apps EventsAir”, [email protected]
Under “Roles”, check the box for “Admin”
Under “Additional Resources”, you'll see a number of checkboxes are enabled
Click Next, and finally click the Invite button.
You also need to request "Team Keys" access, if you haven't already done so:
Under "Users and Access", got to the Integrations tab
Look for App Store Connect API in the left-hand panelClick the "Request Access" button [in the screenshot below, this is grayed out, because only the Account Holder can do it]
Google Developer Account Access
Assuming you've already created your organization developer account, sign in to Play Console.
[Go here to get started if you're not sure:
From the tabs on the left, click on “Users and Permissions”
...then in "Manage users", select the three dots menu, and select "Invite new users"
Enter the email address [email protected] and under “Account Permissions”, check the box for "Admin".
The following boxes should be checked:
Click the “Invite User” button at the bottom of the screen.
Other things you need to do in your Apple Developer Account:
Apple Developer Agreements
Log in to https://appstoreconnect.apple.com as the Account Holder.
Look for the Business tab, then the Agreements tab. You're looking for the "Free Apps Agreement".
https://appstoreconnect.apple.com/business
Do I also need to approve updates to the "Paid Apps Agreement"?
This vary based on your account type and region. You can test this yourself - after checking the Free Apps agreement is up to date, go to the Apps tab, press the blue "+" button and select "New App". If it gives you an error, you probably need the Paid Apps agreement approved as well.
Does anything else need approving?
Look for any messages at the top of the screen on the Business tab - like the "Trader" agreement.
Why do I need to fill out "Trader" status for Europe?
If you want your app to be available to attendees in Europe, you must provide extra information to comply with the EU Digital Services Act, namely:
- Your "Trader" status (either "Trader" or "Non-Trader").
If "Trader", then you must complete Contact Information and Verification [via App Store Connect → Business → Digital Services Act → Complete Compliance Requirements.]
Apple consider a "Trader" to be any app developer selling apps in their store, in Europe.
If all your apps are Free Apps (or you do not release apps in Europe), you can say NO to being a Trader. If you DO sell apps in Europe (any app with a price greater than 0.00) then you must say YES, and complete the other steps.
Other things you need to do in your Google Developer Account:
You must also keep your Google Developer Account up-to-date. Google don't ask for approval on every Licence Agreement update (like Apple do), but they have other requirements.
Due Europe's DSA (the Digital Services Act) Google ask developers to verify their identity. If you haven't (or didn't) pick a date to do this, Google assigned you one. You must verify the identity of the account holder by this deadline, or your account will be deleted.
Will Google really delete my account?
Yes. We’ve seen this happen. Once deleted, an account cannot be recovered; you need to apply for a new account.
Keep your accounts up to date
Who’s s our Developer Account Holder/Can we change who it is?
While we can manage communication with Apple and Google regarding your app, for anything to do with your developer account, Apple and Google only deals directly with account holders (for privacy and security reasons).
For anything to do with managing these accounts, please contact:
Apple Developer Support:
Or, if you can’t log in to your account:
Google Developer Support:
We recommend you:
Check someone is getting emails from your Dev account about updates.
Approve Licence Agreement updates as they happen.
Process any other requests.
Make sure your membership is set to auto-renew each year, and has a valid payment method attached.
If your Account Holder leaves, talk to Apple/Google Developer Support to change it to a new contact at your company.
I have more questions…
Reach out to your Account Manager or contact our apps team directly (they’ll email you when you submit your initial app order).