You may want your event(s) to have a custom website address (for the entire event, i.e. registration sites, apps/portals created in the event's app store).
For this purpose, you can either have:
· A system-level domain (to give all your events the same base domain)
· An event-level domain (connect one domain to a single event)
More information on each option is given below.
Please note a custom domain can’t be shared – it can only be used for your EventsAir event(s). [For example, you can't use the same domain as your corporate website.]
Also - your event website (if created in the Modern event website builder) needs to have a different domain to the rest of the event.
System-level domain
For example, you may have three different events but all with the same base domain:
You could also use a subdomain like “registrations.mycompany.com” as the base if you prefer, but this base has to be the same for all events. If you don’t already own the domain name you want to use, you’ll need to purchase this separately from a domain registrant/reseller.
The base domain on its own will point to a landing page just showing the EventsAir logo. If you need it to point directly to a specific site, this may be possible, however, reverting back later to the logo page, or pointing to a new event, will incur the same charge as an event-level domain (see separate information below).
Note that when using system-level domains, your event website (if created in the Modern event website builder) needs to use a different domain to the rest of your event.
For more information or to request set up of your system-level domains, please email [email protected]
Event-level domain
A specific domain can be used for just one event (for example, https://www.mycooleventname.com/)
The custom domain will apply to any Interactive Sites in the event, and also any portals/apps from within the EventsAir app store (for example, the Exhibition Portal App).
Note that when using either a system-level OR event-level domain, your event website (if created in the Modern event website builder) needs to have a different domain (or sub-domain) to the rest of your event. You can configure this directly in the Settings after creating your Event Website in the Modern builder.
A single event means a single event database, so even if you have an event name that is re-used, cloning it will create another event and hence another event-level domain configuration will be needed. You'll need to:
Ensure you've purchased [registered] your custom domain from your preferred domain registrar (also known as a domain re-seller).
Check and authorize the charges in EventsAir (which is also where you request the set-up). The EventsAir fee for this service covers server costs, configuration, certificate installation, traffic routing, and the underlying coding that makes it all possible.
Requesting an event-level custom domain
1. In the Setup Panel, in Event, choose the Custom Domain tab.
2. Read the information and when you're ready to purchase this feature, select the checkbox for “Use Custom Domain”. Be careful to enter the exact domain name you have purchased correctly on this screen, plus all required details.
Before selecting "Authorize", please carefully review your event alias and make sure you’re happy with it. Because an event-level custom domain will be matched to your current event link, changing the alias would break the link (and the connection to the new domain). Therefore, once your event-level custom domain is enabled, the event alias field will be locked (can’t be changed – if you need this changed later, there’ll be an additional cost).
3. Select Authorize and confirm the charge (for the additional EventsAir services to connect it).
4. Press Save.
5. You’ll be sent an auto-email with DNS setup instructions. Check your junk/spam folders if you don’t receive it.