NOTE: This webinar is about the Modern Event Website Builder. Features and tools mentioned may not be available in the Legacy Event Website Builder.
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Q&A
These questions have been collated from the 3 regional webinars. Some questions were asked by more than one person, so you may not see the exact same wording you used in your question. Also we can only answer in general terms, so bear in mind your specific situation may need a different solution.
How do I watch the webinar later/read the questions and answers?
You’re here now! 😊 You can look here in the library anytime, and when you register for a webinar, we’ll email you a link afterwards. You may want to bookmark this help site too.
USEFUL LINKS:
Agenda (website widget)
Can we prevent the Agenda automatically updating?
Not if you add the website widget to the event website BUT there are some workarounds. You could create two Agenda pages (one draft) with only one including dynamic content (via the website widget); OR use paper status settings to control what’s shown. You could also use the “Do not publish to website” checkbox in individual sessions.
Can we show different stages/rooms in the agenda widget? This wasn't possible in the Legacy version – we have 3 stages running concurrently
You can use multiple Agenda website widgets, and control what's published in each using paper statuses. OR you can set up one track per location, and that would make it easy for website users to filter for the right location.
Can the colors pull through from the agenda?
Track colors (text/border and background) will pull through from your agenda. (Or you could have multiple Agenda elements configured differently, but Search / Filter only works within each one). Session colors are on our Product Roadmap - no fixed date yet.
Can concurrent sessions be shown horizontally/in a table?
Again, this is on the Product Roadmap but don't have an exact date at the moment.
How are sessions at the same time shown (at the moment)?
Sessions are listed by hourly time intervals, then by start time and agenda track (left to right, to match the EventsAir Agenda panel), then alphabetical session name.
Sessions without start times are listed at the top of each day.
Can you import the agenda from an Excel or Word document?
The Comprehensive Import feature will be available from late February. Please ask your Account Manager for more information.
Can delegates can download and print a copy of the agenda in a user-friendly way? You can print the site as it appears (using the Print button in your browser), however you can also submit this as a Product suggestion (via the Support/Help chatbot).
Layouts and blocks (copying)
How do I copy blocks and layouts to re-use?
You can find the information on copying sites, blocks, and layouts in this article.
Domains/URLs
When adding a custom URL, is there a cost?
For your event website (only), there's no cost to attach a custom URL (apart from you having to purchase the actual domain externally.) You can add the subdomain in the Settings, after creating your site. You may need to get your IT department to help you to ensure you have the correct DNS settings.
If you want an event-level custom domain (to apply to interactive sites, apps/portals etc), there’s an associated cost (and this is now set under Event Preferences). This is a premium service and takes some time to configure, so please follow the instructions in the setup area to contact our team for details.
Elements - Adding a pop-up
How do I add a pop-up text box (for extra information) to an element?
For each element/text section/content block that has been added into the page, you can click on the link icon next to it and select pop up. This will allow you to customize what the pop-up needs to look like or what text it needs to have.
Forms
What are "forms" for in the Modern Event Website Builder?
You can add a form and an email address, but there's no reporting data or other data exchange. You can use it as a "Contact Us" option.
Google Analytics
Can we see how many clicks on the website/on buttons?
This could be possible via Google Analytics. To see site visits, you may need to add extra code into your website's header, in the System Pages area:
For other information about Google Analytics, refer to Google's help site(s).
Legacy - converting sites to Modern
Is there a button to convert our existing Legacy site to a Modern site?
No, but it’s easier than you think to replicate your site in the Modern website builder – give it a try! Use a test event/blank event, and then you can clone it into your real event when you're ready. (However, if you do that, make sure all your URLs are updated - for your event website and any registration sites you link to.)
Pages
How do you change the slugs for pages (or blocks), e.g. if you've used a template as a basis? And how do you change a page status (draft, published, etc.)? And how do you Password Protect just one page?
You can see all of these in the webinar video, and in the Help articles.
There are two methods to change the slug: You can do this under the Content Management (hamburger menu, top left), then Menus, then click the cog icon for page settings. (You can also use this method to change anchor links for blocks, if you have a one-page site where the menu links to blocks.)
The other place to make changes to pages is also under the Content Management (hamburger) menu, under Pages. Click the name of the page to see more settings.
You can change the Page Title, the slug, and Description. You'll see a green dot if the page is Published, but you can change the status here. This is also how you can make some pages Draft and other pages Published (or Protected).
If you change the status to Protected, you can choose a Password for the page. It can't be viewed without the password, even when the rest of the site is visible (not password-protected).
Search this site for help articles that explain these steps in more detail.
Password protection
How do I add a password for a page, or the whole site?
You can use the method above to password-protect just one page. For the whole site, look under Content Management (Hamburger menu, top left), click on Project Settings (cog icon, bottom left), then look for System Pages tab (“cog on document” icon). A whole-site password is system-generated and can’t be changed. All of this is covered in the help article also.
Posts
What are "Posts" used for in the Modern Event Website Builder?
These are great if you have a blog or news page as part of your event website. You can add and adjust posts (image size, publication date etc.) and these will display as you want them to on the site. Use the builder toolbar (bottom right, in the builder) and select the ? icon to see help videos inside the builder, then search "Posts" to see the relevant video.
Single-Sign On options
Can we add company SSO settings?
The website is public, unless secured by a password and can't be linked to any Single Sign-On setup. But you can add buttons or links to registration sites that have SSO configured, and visitors to those sites will be prompted to authorize as usual.
Speakers website widget
Can we change the Speaker's "FEATURED" label, e.g. to highlight "KEYNOTE" speakers instead?
Yes - in the Speaker widget settings (under “General – Featured Label”)
Where does the bio come from in the Speakers website widget - the Presentation details or from the contact record?
The Speaker module pulls the biography from the Presentation item (on the Contact record), OR if that's empty, it'll look for the Presentation biography document.
Styling options
When you import blocks will fonts, colors etc automatically change to the style you’ve setup?
Yes - if you have a font set to a default (e.g. heading 1, or paragraph) it will pull through the template options, but if it’s set to custom, it will use its own. Colors from your website style are also applied.
Are there measurements for the footers in the new website builder?
Each template can have different footer layouts, and different devices will have different resolutions, so there’s no single answer. To help with page loading times and SEO best practice, we recommend keeping your image sizes as small as possible without compromising on quality across all types of devices. To experiment on a page without affecting your live site, use a Draft page, and preview that page in browsers on different devices.
You can easily resize images in the Modern event website builder, so you can continue to use the image sizes and resolutions recommended for event websites. You should also check the ‘other device’ views and adjust as needed. Also, click on the image and see if it says custom or original and/or check if the zoom is 100% or more. You should ask clients/exhibitors etc. to provide images in web-friendly format (not massive file sizes) but still at a decent resolution. Search this help site for image resolution information (or refer to the Help links at the top of this article).
Once Legacy is phased out, can we still keep building using CSS/HTML?
The modern builder offers much more flexibility, reducing the need for CSS and HTML tweaks. Even though there's no source code editor for each element, there are also options for you to add in CSS for individual elements, in Styling under Advanced, and for the whole site (in the System Pages section, under the Code tab - see the question about Google Analytics above).
How do you add/edit headers and footers?
To add a header or footer, click on the (+) in the middle of the page (or under an existing block) to add a new block. Scroll or search for Headers and Footer. Double-click to add it to your page. You can then add or remove elements, move the whole block etc. This is also shown in the webinar and is in the help article.
Between blocks, just above the + button, when hovering a opaque blue sections shows up with a reference to pixels. e.g 15px. What is this for?
It's just the 'padding' between sections - you can slide up or down to adjust.
Does the 'padding' affect the content in any of the blocks - in particular the header? [It seems to cut off a graphic]
Padding only moves the internal content, which should only affect the padded item and any of its dependencies. Preview will show you how it looks live. You should also check the different devices views.
Templates
What templates are available?
There are 3 Premium templates and many free templates available, and we just added three new FREE templates. There are many options including one-page sites, and our team's designed these to maximize conversions (going to your registration page). You can explore all the templates in the builder by selecting “Preview this template” when creating a new site.
PREMIUM TEMPLATES
THREE NEW TEMPLATES
Can all the elements from the templates be selected for a new page or new section?
Yes, once you purchase a Premium template, it's available in all your events, and you can also save specific blocks and layouts / download and upload them into other events.
Testing/Sandbox mode (for Modern Event Website builder)
Can I create a 'test website'?
Not at the moment, but you can use a variety of methods to keep your site from being visible while you work on it (create a "Coming Soon" system page, make your pages draft only, etc.)
Timing
When will I get the Modern Event Website Builder?
You should see it in your EventsAir environment now, as an option in the Online Panel, under Event Website. (If you have an old website there, you'll need to delete it first, then select "New"). If you don't see the option, please update to the latest version of EventsAir (contact Support if you need help with this).
When will the Legacy website builder be phased out?
Legacy builder access (to create new sites) will probably end towards the middle of 2026, but sites built in Legacy will continue to be visible online, and you can still edit (or delete) them. (No timeframe yet on when that will be deprecated, but we'll keep you informed). Deleting a site in the Legacy builder will remove it online also, which is a change from how this used to work. Once you've deleted a site (in either Legacy or Modern builder), it's no longer accessible (to see, or to edit).
We’re confident that once you start using the new Modern event website builder, you’ll be much happier using it anyway, but we recognize you’ll need time to make the transition. If you have any specific concerns, please talk to your Account Manager.
I’m currently cloning from a Legacy builder template, but should I create the site in the Modern builder instead?
It depends on the timeframe (whether you need the additional widgets - Speakers (any day now); Sponsors (planned for late March); Exhibitors (April). You can talk to your Account Manager or our Customer Success Team for more specific advice.
Updates to information
Can I force an update to dynamic website widget information?
You can try re-saving the page, but sometimes when you update a page, it won't update immediately. Allow up to 60 minutes for updates (even though they’ll usually happen sooner). You can also clear your browser cache. You can also try deleting and re-adding the widget , but you'd need to re-add any customized settings.
Other
Will this Modern website designer be rolled out to the interactive site builder and email builder?
There are some exciting changes coming soon to interactive sites but the event website builder is very different, and just for the event website. Interactive sites and Merge Docs work with your event data very differently.
General EventsAir question
How do I export registration and attendance lists with emails?
You can find more information here. For more help, please reach out to your Account Manager and ask about booking some time with our Customer Success team to help you achieve your exact requirements.