EventsAir Pay - powered by Stripe makes it easy to set up and streamline accepting payments from all around the world.
When you're ready to create your account, the information below will help.
You can also search the Stripe help pages, or read the EventsAir Pay powered by Stripe - FAQs.
Please submit a support ticket if we can assist with anything and welcome to EventsAir Pay!
Getting set up
In order to comply with laws about money transfer and security, you and your company need to supply certain documents to establish your organization’s bona fides and your identity before setting up your EventsAir Pay account. This is called going through a KYB (Know Your Business) and KYC (Know Your Customer) Process. As part of your online onboarding with Stripe and EventsAir Pay, you’ll be asked to provide some information depending on the regulations in your region (the country where your company or organization is officially registered).
Stripe support articles
Determine eligibility
Sign up and get started
Link your bank account
Refunds
Refunds directly via EventsAir Pay
Watch how-to videos
Note: These videos refer to AirWallex, but the process is much the same for EventsAir Pay powered by Stripe.
Linking EventsAir Pay to your event
Enabling EventsAir Pay in a Registration site
Read how-to instructions
Connect Your Stripe Account
Navigate to:
Menu > Application Setup > External Connections
Then, under External Connections:
Click Add New under External Connections.
Choose Stripe as the payment provider.
Enter your Stripe account details.
Important: Set the Country Code to AU (Australia) – this is required.
This is because EventsAir is in Australia. For this payment type, it's not dependent on where you are.Click Save.
2. Link Stripe to Your Event
Navigate to:
Event > Setup > Event > Preferences > External Connections
Select your newly created Stripe connection from the EventsAir Pay Account dropdown.
Add an E-Commerce Reference – a short identifier (e.g., "Conf2025") that helps you recognize the event in your Stripe dashboard.
Click Save.
3. Configure Payment Types
Navigate to:
Financial > Payment Types
Click the purple “+” icon to add a new payment type.
Set up the required payment method.
Click Save.
NOTE: You can apply a credit card fee (surcharge) to cover the costs of using EventsAir Pay, so you don’t have to absorb the transaction fees. For a full breakdown of Stripe fees, ask your Account Manager for the EventsAir Pay – Powered by Stripe: Fee Schedule.
For questions on how to set up a payment type, or add a transaction fee, please search this site and/or contact our Support team.
4. Enable Stripe Payments on the Registration Site
Navigate to:
Event > Online > Registration Sites
Edit an existing site or create a new one.
Add the Payment Page component.
Click the cogwheel icon on the right of the Payment Page.
Expand the Payment component by clicking the arrow.
Toggle Enable EventsAir Pay to ON.
Set your:
Payment Type Label – how the payment method will appear to the user.
Start Checkout Button Text – e.g., “Proceed to Payment”.
Click the "Close" button, then Save the site.