EventsAir Pay - powered by Stripe makes it easy to set up and streamline accepting payments from all around the world.
When you're ready to create your account, the information below will help. (There are detailed how-to videos and instructions at the end of this article.)
You can also search the Stripe help pages, or read the EventsAir Pay powered by Stripe - FAQs.
Please submit a support ticket if we can assist with anything and welcome to EventsAir Pay!
Getting set up
In order to comply with laws about money transfer and security, you and your company need to supply certain documents to establish your organization’s bona fides and your identity before setting up your EventsAir Pay account. This is called going through a KYB (Know Your Business) and KYC (Know Your Customer) Process. As part of your online onboarding with Stripe and EventsAir Pay, you’ll be asked to provide some information depending on the regulations in your region (the country where your company or organization is officially registered).
For privacy and security reasons, you can only set up an EventsAir Pay Stripe Merchant ID or EventsAir Pay AirWallex account for your own entity (not anyone else’s).
Likewise, an EventsAir Pay Merchant ID cannot be set up for an external bank account belonging to another company/entity.
If payments from your event need to be banked directly to an ‘external’ account, then you should use a third-party payment gateway.
Please discuss any concerns or questions with your Account Manager.
Stripe support articles
Determine eligibility
Sign up and get started
Link your bank account
Refunds
Refunds directly via EventsAir Pay
Watch how-to videos
Linking EventsAir Pay to your event
Enabling EventsAir Pay in a Registration site
Reconciling payments and payouts
Read how-to instructions
1. Connect your Stripe account
Navigate to:
Menu > Application Setup > External Connections
These are the connections for your whole EventsAir environment, not just one event.
Then, under Application Setup > External Connections:
Click the plus sign under External Connections > EventsAir Pay Account
Give your EventsAir Pay connection an internal name
Choose EventsAir Pay powered by Stripe.
Enter your Stripe Account ID details.
Important: Set the Country Code to AU (Australia) – this is required.
This is because EventsAir is in Australia, and so it's not dependent on where you are.Click Save.
2. Link Stripe to your event
Choose the correct event:
Go to Setup Panel, then Event (Preferences)
In "Event" (Preferences), select the External Connections tab.
For EventsAir Pay Account, select the correct option from the dropdown list (based on what you named your EventsAir Pay connection in Application Setup).
By default, you can only use an e-commerce gateway/account on a registration site that DOESN'T have EventsAir Pay. If you plan to do this, you can choose the correct e-commerce account for your setup here.
Add an E-Commerce Reference – a short identifier (e.g., "Conf2025") that will help you recognize payments from this event in your Stripe dashboard.
Click Save.
3. Configure Payment Type
Navigate to:
Setup Panel > Financial
Under Payment Types, click the “+” icon to add a new payment type.
Name your payment type (this will appear on receipts if you add a fee).
For Funding Type, select "EventsAir Pay".
Select a fee option (see below).
For a full breakdown of Stripe fees, ask your Account Manager for the EventsAir Pay – Powered by Stripe: Fee Schedule. You can choose to absorb fees, charge a flat rate, or charge a different fee depending on the payment method. (Read this article for more detail about on-charging fees based on payment method.)
Click Save.
For other questions on how to set up a payment type, or add a transaction fee, please search this site and/or contact our Support team.
4. Enable Stripe Payments on your registration site(s)
Navigate to:
Event > Online > Interactive Sites
You can edit an existing interactive site or create a new one.
Drag in the Payment Page component if it's not already there
Click the "Cog" for settings.
Expand the Payment details section by clicking the downward arrow.
Check the box to Enable EventsAir Pay.
OPTIONAL SETTINGS IN THIS SECTION
Uncheck the box for "Pay Later" unless you want that available.
Edit Label for EventsAir Pay - the default is "EventsAir Pay". This is how the payment method will appear to the site visitor.
Edit the Start Checkout Button Text – the default is "Start Checkout". You can change this to “Proceed to Payment”, etc.
Close the component (or click the "Close" button)
Save your site changes.
The payment page will show the options as you've set them up:
When "Start Checkout" is selected, the Stripe payment screen appears.
If your event and/or site has been cloned, and you're having problems with your payment setup, you may need to remove the Payment Page, reconfigure/ reconnect your EventsAir Pay, save the changes and re-add the Payment Page. You should always test your payment system before going live.
Reconciling payments and refunds
Watch the video (earlier in this article) to see how to use these features, or read more here.
You can find transaction information in the Audit Trail (in Attendees panel, Financials) to help with reconciliation of payments.
There are also filters and extra fields in Global Reporting (in the Application Setup area, for EventsAir administrators) for easy review of Stripe payout details.
You can filter by transactions linked to a specific Stripe Payment Identifier, or by date and/or amounts, including pending payouts.
The Global EventsAir Pay (Stripe) Reconciliation Report includes details such as Contact ID, name, and payment details.
These tools and features will only be visible to you if you already have EventsAir Pay powered by Stripe set up in your EventsAir environment.
To further enhance your financial ecosystem, add a Smart Connector to transfer the data to your accounting software.