EventsAir Pay - powered by Airwallex makes it easy to set up and streamline accepting payments from all around the world.

When you're ready to create your account, the information below will help.

You can also search the Airwallex help pages, or read the EventsAir Pay powered by Airwallex FAQs.

Please submit a support ticket if we can assist with anything and welcome to EventsAir Pay!

Getting set up

In order to comply with laws about money transfer and security, you and your company need to supply certain documents to establish your organization’s bona fides and your identity before setting up your EventsAir Pay account. This is called going through a KYB (Know Your Business) and KYC (Know Your Customer) Process. As part of your online onboarding with Airwallex and EventsAir Pay, you’ll be asked to provide different documents depending on the regulations in your region (the country where your company or organization is officially registered). You'll find more information at the links below.

Sign up and create your account

Airwallex account eligible countries (based on business registration address)

Documents needed for the KYC "Know Your Customer" business verification process

Two-factor authentication

Set up proper authentication to keep your account secure

Link your new account to your bank account

How to link your external bank account

Miscellaneous

Glossary of banking, financial, & regulatory terminology

Your Global Account and Wallet

Your Global Account and Wallet make managing and moving funds easy. Find out more at the links below.

General information about Global Accounts and Wallets

Introduction to Global Accounts

Difference between a Global Account and a bank account

Difference between a Global Account and a Wallet

Global Account - currencies and payments

Global Account - maximum amount

Your wallet balances

Account statements

Global Account & Wallet - Setting up

Create and view your Global Account

Difference between 'user' and 'role'

Create a new user on your Airwallex account

Manage your Airwallex account users

User Role Permissions

Set up low balance alerts

Manage Global Account deposit notifications

Withdrawals, Transfers, Conversions

Withdraw or transfer money from a Global Account

Withdraw money from your wallet

Create a conversion

Timing limits for conversions

Create a transfer

Add and manage contacts for transfers

Transfer Approval User Guide

Set up rate alerts

Create a batch transfer

Create a batch transfer using ABA files

Transfer notifications

Timing of transfers

Available currencies for transfers

How foreign exchange rates are calculated

Refunds

Refunds directly via EventsAir Pay

Issuing a refund directly via EventsAir Pay

EventsAir Pay Borderless Cards

A borderless (virtual card) is a cardholder name, card number, card expiry date and card verification value (CVV) which can be used online just as any other VISA card. These virtual cards can be a Company or Employee card. You don’t have to add funds directly to your cards, as they're funded directly through your Wallet Balance. [If a card payment is getting declined due to insufficient funds, you may have to top up your Wallet in order to sufficiently fund your card(s).]

To create a Card, select 'Cards' on the left-hand side of your dashboard, then 'Create your first virtual card'. You can create as many cards as you need.

Direct billing in many different currencies is supported, and payments in these currencies will be pulled directly from your corresponding Wallet balance if available.

NOTE: If you have auto-conversions turned on, then funds will be pulled from your Home Currency if you don't have the required balance in the direct billing currency in question.