You can issue refunds directly through EventsAir.
After you have canceled or adjusted item(s) on the attendee's record, go into Attendee Financials (under Actions menu).
Under the Refunds tab, select the item(s) to refund.
Scroll down and select "[whatever you've named your EventsAir Pay gateway in your setup]" as the refund type.
Check the box for for "Process Refund Via Gateway". Doing this enables the search button - you can click on it to search for "Previous Receipts"
Select the payment you want to refund.
This will return you to the earlier screen.
If needed, confirm the amount to be refunded by entering it into the "Payment Received" box. You can also add a comment for your reference.
Save and close and you'll see the refund completed.
You don't need to do anything in your Stripe or Airwallex account.
Watch a quick step-by-step video below:
For more information on refunds, read this article.