The latest EventsAir release (Version 16.4.1) is due to be rolled out from Monday, June 22, 2026 and includes various improvements and resolutions.
Please note we've updated our Terms of Use in this release.
š Whatās new?
Introducingā¦your personal assistant for new event set up!
āIdeal for new users, onboarding colleagues ā and anyone who prefers a chat-style interface.
Press the āNewā button on the home screen, and itāll launch the Event Setup Assistant: a chat-style guide that walks you through event setup ā details, registration types, functions, sessions, tickets, taxes, and payment types. Itāll help you put your registration site and confirmation merge doc together, then launch directly into the Event Setup screen for you to take over.
āAvailable free to all users ā you can switch it off at any time. You can also pause your setup and resume it later if you need to! Read more here.
Attendee Assistant - say it your way, make it more accessible
Attendee Assistant now offers full localization, including for accessibility
Tweak or change default phrases and messages used during attendee-chatbot interactions INCLUDING aria-labels that support screen readers.
Some customizable text was previously in the Attendee App AI Settings screen, but youāll now see a complete list in the new-look Localization tab of the Attendee App.
You can select āAttendee Assistantā from the new āareaā dropdown menu, under Localization in the app builder. Read more here.
Interactive Sites ā updated sign-in page for all future events
The Modern Sign-In Page (and Modern theme sites) will now be the default for all future events (except Contact Store events).
Events with live or soon-to-launch registration sites have been left unchanged to avoid disrupting active registrations.
The default English text will display for the Sign-In component; changes can be made in the Localization tab in the site builder.
To apply your own text, update the āSign In (Modern)ā localizations.
You need to re-save the site after making localization changes.
š Other improvements
Event Website (Modern) ā Agenda widget
Speaker card sorting has been improved to ensure a consistent display order for presentations, authors, and session roles. [Ref: PE-2111]
Improved accessibility - Heading hierarchies have been improved, and refinements made to keyboard focus staying within active screens to assist site visitors who are using screen readers or keyboard navigation [Ref: PE-2110] and filter dropdowns are selectable using tab keys [Ref: PE-2210].
Attendee App release
The release includes an improvement to sponsor & exhibitor image displays and various fixes. See separate Attendee App release notes.
āļø Issues fixed
Application Setup - Users
User permissions sometimes appeared (incorrectly) to all be set to āhiddenā. [Ref: PE-2196]
Attendees ā contact stores
A contact-store contact who clicked a portal login token (in a linked event) multiple times in quick succession could accidentally create duplicate contact records. [Ref: AE-1746]
Signing into an eventās presentation portal (with a linked contact store record) sometimes didnāt create an online account. [Ref: AE-1741]
QR codes and barcodes wouldnāt generate for contact records if they were added from a Contact Store via the Group Registration App and then merged with another record. [Ref: AE-1747]
If a contact-store contact was removed from a linked event, they couldnāt log in to the registration site to create a new event contact record. [Ref: AE-1762]
Membership contact store custom fields wouldnāt display correctly on contact records or in interactive sites if theyād been originally saved in uppercase. [Ref: AE-1748]
Communications Panel
The status panel wasnāt displaying at full width, and the merge document table didnāt scale correctly on smaller screens. [Ref: PE-2248]
āConfirmation emails for surveys wouldnāt generate if the email included a registration-based PDF attachment. [Ref: AE-1816]
Express Actions Panel
Bulk Creation ā When used to assign functions, discount codes werenāt applied to contact records. [Ref: AE-1723]
Update Contact Store ā incorrectly reported an error for records that were already linked and had an online account email set. [Ref: AE-1814]
Standard Export ā Document custom field image URLs included an unnecessary file format extension, which prevented the images from being previewed correctly. [Ref: AE-1815]
Online Panel
App Store
Presentation Portal
Creating a Presentation Portal account, then submitting contact details through a linked interactive site created duplicate āonline accountsā (preventing login to other sites/portals). [Ref: AE-1740]
Reviewer Portal
If a contact was assigned as a reviewer to the same presentation multiple times, the portal wouldnāt load until the browser tab was refreshed. [Ref: AE-1739]
There were problems viewing an abstract if a contact assigned as a reviewer for that presentation had since been deleted. [Ref: PE-2171]
Event Website (Modern) - Speakers website widget
Initials displayed when no contact photo was available were based on the speakerās title and first name instead of their first and last name. [Ref: PE-2211]
Interactive (registration) sites
A non-mandatory document custom field incorrectly required a site visitor to upload a file if it was placed on the same row as a mandatory document field. [Ref: AE-1799]
āAccommodation bookings were unlinked from their assigned sub-blocks if a site visitor updated other details, such as credit card guarantee information. [Ref: AE-1813]
āAs a result of a Chrome Browser update, checkbox and radio group styling didnāt display correctly on Chrome or Edge for Classic, Panel or Curved themed sites. [Ref: AE-1834]
āComponent logic didnāt hide components correctly when a site visitor used an auto-login link to add a new group member to an existing registration. [Ref: AE-1732]
āCustom date fields set to read-only still displayed a clickable calendar icon, even though selections/changes wouldnāt be saved. [Ref: AE-1781]
āDisplay logic based on dropdown fields wasnāt respected if the dropdown value contained special characters such as slashes, periods, or parentheses. [Ref: AE-1755]
āDuplicate contact records were created when attendees accessed different sites within the same event, particularly if some sites had Attendee SSO and others didnāt. [Ref: AE-1716]
āFunction bookings with a āguest ofā payment status couldnāt be canceled if a cancellation policy was applied. [Ref: AE-1761]
āFunction Fee Type dropdown menu in Modern theme sites was too short, causing text to wrap incorrectly. [Ref: AE-1727]
āFunctions wouldnāt add to contact records if a site visitor selected āName to be confirmedā for a function whose guest names method had been changed from āCreate a new linked Contact Recordā to āRecord Guest name, title and organization only.ā [Ref: AE-1751]
āGroup contact details were not always recorded correctly if a site visitor clicked the register button before the group data had finished saving, particularly during large group registrations on slow network connections. [Ref: AE-1754]
āHotel bookings were created using previously entered invalid dates if a site visitor manually modified the dates and then reverted them to a valid range before submitting. [Ref: AE-1804]
āHTML contact custom fields where some content had already been added showed as empty if the site was accessed via an autologin token. [Ref: AE-1810]
āIf a billing email AND the billing email verification fields were both not valid email addresses, the two error messages were too close to each other. [Ref: AE-1800]
āIf a function used a number input type (for number of tickets) and was set to both āRecord Guest Namesā and āDefault to Contact Nameā, the attendeeās name didnāt automatically fill the first function ticket details unless more than 1 ticket was booked. [Ref: AE-1809]
āIf a group size selection was changed, a previously applied discount code would incorrectly persist and could result in the registration item not being created upon submission. [Ref: AE-1786]
āIf a required custom field was on a page hidden by logic (even if the custom field itself was not hidden by logic), contact data wasnāt correctly updated when the site was submitted. [Ref: AE-1808]
āIf a submit action was changed from āCommunication to 3rd partyā to āCommunication to attendeeā, the original recipient email address was retained. [Ref: AE-1774]
āInteractive sites wouldnāt load if an attendeeās contact record contained more than one of the same Note Type. [Ref: AE-1759]
āMulti-sector travel parts could be added to a travel component without a sector, resulting in no travel data being recorded when selected by a site visitor. [Ref: AE-1806]
āOn Panel theme sites: headings in the Travel component appeared in the incorrect order if followed by a dropdown custom field (also in the Travel module). [Ref: AE-1775]
āPart logic based on a discount code value wasnāt respected. [Ref: AE-1773]
āPayment gateway return URLs were generated incorrectly if the gateway ID contained a hyphen. [Ref: AE-1817]
āRegistration confirmation emails could be sent significantly later than the registration date if the initial QR code generation didnāt complete. (A re-try mechanism is now in place; there are also time limits on re-try attempts.) [Ref: AE-1720]
āSite visitors were unable to submit forms if they rejected non-essential cookies or used browser extensions that blocked tracking cookies. [Ref: AE-1780]
āThe āfrom email addressā field in confirmation emails and submit actions allowed any domain to be entered, and when entered incorrectly was causing emails not to send or be blocked. [Ref: AE-1742]
āThe Credit Card Guarantee could be added to the accommodation component in the interactive site builder even if the credit card vault was disabled in event setup. [Ref: AE-1758]
Mobile Apps
The theme selection in the Attendee App and Organizer App builders could be accidentally cleared, preventing the app builder from loading. [Ref: AE-1763]
ā
Miscellaneous
Automated thank you emails wouldnāt update to use the new sender address if the email address was changed in the eventās External Connections setup after the template was created. [Ref: AE-1743]
āIf an event was removed from favorites in the Home screen, the New Event button sometimes disappeared. [Ref: AE-1752]
Blank survey responses could sometimes appear in reports and exports. [Ref: PE-2174]
Meeting Matching - If meeting schedules, meetings, or contacts were deleted, related records werenāt automatically removed which could cause data errors. [Ref: PE-2173]
Some presentations couldnāt be opened after related keywords had been deleted. [Ref: PE-2172]
For more information on any of the items listed above, please reach out to our Support team.
āFor further updates and changes to the EventsAir public API, please refer to the Developer Portal.


