The latest EventsAir release (16.1.3) includes a number of improvements and resolutions to issues, as documented below. This release will be rolled out from Tuesday, February 18.
For further information on any of the notes below, please reach out to our support team.
EventsAir Public API updates - as per previous email communication, your developers should be aware of changes coming soon. The date for these changes is now confirmed for Feb 25. Please check the Developer Portal for more information. This doesn't affect Smart Connector customers - we'll make the necessary changes for you.
IMPROVEMENTS - ATTENDEE APP
The Check-in feature in the new Modern Theme Attendee App has been upgraded!
Previously, each check-in method was represented as a separate icon on the homescreen: e.g.
Manual check-in (present your barcode/QR code at a kiosk / to a staff member)
Auto check-in (scan a barcode/QR code on display)
Bluetooth check-in (when in range of a beacon, and queue running via express action)
This could result in multiple icons that might confuse attendees. Now all available options are accessed via a single prominent "Check-in" button.
The large check-in button only appears after login, and only once the event has begun.
If a user is logged in, but the event hasn't begun, a single check-in icon is shown in the homescreen grid (and in the new hamburger menu) - for example, in case exhibitors or others need to check-in before the event officially begins.
Once check-in is completed, the check-in button (or icon, if it's before the event begins) no longer appears to the user. [This applies to Auto Check-in and Bluetooth check-in; currently, if a Manual Check-in process is used, the check-in button won't automatically disappear but logging in and out will remove it from the display.]
IMPROVEMENTS
Online – Interactive sites
Daily accommodation room rates can now be seen (along with totals) when changing hotel bookings.
Application Setup
As EventsAir now supports PCI v4, the default temporary password policy has been updated, and extra options been added to password policy setup (in Application Setup). As always, the password policy can also be applied to online passwords (e.g. for portals).
VISUAL IMPROVEMENTS
EventsAir Pay powered by Stripe
Mobile phone display of payment section is now wider, to show full credit card number.
Attendees – Contact Record
In uplifted environment, contact ID number now appears next to name on main contact screen, highlighted by “ID” indicator.
Run Sheet
Updated Run Sheet styling
RESOLVED
Alerts Panel
If an event had several hundred hotels or more, the Accommodation Matrix wouldn’t load. [REF: PE-677]
Application Setup
Dietary requirements couldn’t be deleted (they should only be able to deleted from deleted/archived events). [REF: AE-304]
Attendees Panel, Contact record
Communications module: date of previously-sent comms was cut off. [REF: PE-616]
Exhibitions module: View Floor Plan button removed as the Floor Plan can be seen in the Exhibition Setup screen. [REF: PQ-594]
Dashboard
Quick Reports generated using the link in the Dashboard widget would display (in Reporting panel) but not work. [REF: PQ-364]
EventsAir Pay powered by Stripe
Payment Descriptions in Stripe weren’t showing the e-commerce reference. They now give more information, including eCommerce reference, cardholder last name and Attendee Contact ID. [REF: PE-456]
EventsAir Pay
'Thank you' page was triggering too early. [REF: PE-725]
Express Actions
Import Data: Imports failed if “Primary Email” was selected. [REF: PE-718]
Quick Import: The Name label was misaligned. [REF: PE-363]
Room Release: After releasing rooms for the first time, fields in the hotel notification email window weren’t automatically populating (this only affected the first release for each hotel). [REF: PE-646]
Table Allocation: Clicking the Randomize button multiple times would cause the floor plan to close. [REF: PQ-579]
Online Panel - Event website
In a multi-page event website, any page with sub-pages wasn’t appearing in the navigation. (The workaround was to add content.) [REF: PQ-649]
Online Panel - Interactive (registration) sites
Function details not auto-populating (specific circumstance)
Contact details in a Function Fee Type were not pre-populating if an attendee logged into an interactive site and updated the Registration type (that was linked to the Function). [REF: PQ-584]
Images in the Contact Component (e.g. an avatar or similar) didn’t align properly. This only affected images, not the Photo component in Contact. [REF: PQ-437]
Online card payment options could still be added to a Payment Page, even if no e-commerce gateways were connected. [REF: PQ-603]
Travel component – travel class (e.g. First, Business, etc) was displaying even when “Show Class” was off. [REF: PQ-452]
Online - Onsite Portal
“Undo event check-in” button wasn’t reversing the check-in. [REF: PQ-576]
Reporting
For items booked on a registration site using an alternative currency, the correct tax amount would show on screen, but in Reports (including Invoices), the tax was calculated using the default currency. [REF: PQ-605]
Run Sheet & Project Manager
The Actions menu (button) wasn’t appearing unless at least one task had been added (which prevented importing tasks when list was empty). [REF: PE-663]