The latest EventsAir release (Version 16.5.9) is due to be rolled out from Monday, October 19, 2026 and includes various improvements and resolutions.
🚀 What's new and improved
Air Intelligence - Planner Assistant improvements
Planner Assistant remains in beta until the end of November.
Improved handling of long lists
If your results exceed the 50-row window maximum, Planner Assistant now gives you the total count, works out figures from all the results, and offers to save the full list as a report.
A more secure sign-in
Planner Assistant now uses a more secure sign-in method. If you're already logged in, you may see a blank screen for a second or two before Planner Assistant opens.
Updated time zone features
EventsAir now supports the new permanent time zones in British Columbia, Alberta and Manitoba. These will be available in the Setup Panel time zone dropdown once the Microsoft update reaches our servers, and calendar invite times are now more accurate across all regions.
In the OnAir Portal, time zone data for Morocco and several Canadian provinces has been updated so session times, meeting bookings and timelines display correctly, and British Columbia, Alberta and Manitoba have been added to the time zone selection list.
Attendee App release
⚒️ Issues fixed
Air Intelligence - Planner Assistant
If an event used a currency with a missing or empty symbol, Planner Assistant wouldn't load correctly. [Ref: PE-2670]
Home / event selection screen
The event duration displayed on the event selection screen was one day less than the actual duration. [Ref: AE-2394]
Agenda Panel
The filter button in the Agenda Builder was grayed out and couldn't be selected. [Ref: AE-2384]
If your computer's time zone was changed while using EventsAir, items in the Agenda Builder drag-and-drop mode wouldn’t work properly, or would display with a time offset. [Ref: PE-2688]
Alerts Panel
For large events, the Accommodation Matrix and Room Release screen loaded slowly and could slow down the system significantly. [Ref: AE-2382]
Attendees Panel
Deleted events appeared as empty rows in the "Events Attended" section of a contact record on a contact store, and prevented the contact from being merged. [Ref: PE-2657]
For EventsAir users in the Pacific Time (UTC -8) time zone, dates in the accommodation payment schedule didn't display correctly. [Ref: PE-2681]
Deleting a package booking that included an exhibition with a confirmed Meeting Diary meeting would create problems accessing EventsAir. [Ref: PE-2703]
Communications Panel
The Merge Doc overview table didn't update the "from" email address domain after it was changed in the event's External Connections settings. [Ref: AE-2353]
Page background colors in Merge Docs didn't display in the browser version of Outlook. [Ref: AE-2387]
If multiple site submissions happened at the same time across different events, the emails they generated could occasionally show the wrong sender email address and date language. [Ref: PE-2661]
Custom icons added to EventStream Engage goals weren't saved and reverted to the standard icon. [Ref: APP-1026] (Also in Attendee App release notes.)
Event Dashboard
Your customized widget layout reset to the default after switching between standard and certification modes. [Ref: AE-2351]
If an EventsAir user's Online permission was set to hidden, the Money Outstanding widget wasn't available for them to add. [Ref: AE-2376]
Express Actions Panel
Import Data
Privacy settings, including Privacy Required, Data Processing Consent, and Attendee App and OnAir Participation Consent, didn't update correctly when using the Import Data Express Action. [Ref: AE-2352]
Bulk Create
When using Bulk Creation to create multiple records, Custom Field values were only applied to one record. [Ref: PE-2687]
Online Panel
Apps & Portals
CE Portal
Availability in the booking portal calendar was slow to load on single-course pages. [Ref: AE-2381]
Exhibition Portal App
In the 3D builder, elements could be placed outside the restricted zone on exhibition stands. [Ref: AE-2292]
Lead scan times in the lead details modal displayed in UTC instead of the device's time zone. [Ref: AE-2371]
Portal users couldn't proceed to third-party payment gateways from interactive sites embedded in the portal. [Ref: AE-1438]
Group Registration App
Currency symbols for British Pound (GBP) and Japanese Yen (JPY) displayed as HTML code in the Invoices and Payments tab. [Ref: AE-2372]
Self check-in kiosk
Self Check-In Kiosk: The portal redirected to the Thank You page instead of the badge print page after a site visitor completed a new registration payment using EventsAir Pay (Airwallex). [REF: AE-2031]
Interactive (registration) sites
If one of the remaining nights had reached full inventory, the number of nights in an existing accommodation booking couldn't be reduced. [Ref: AE-2303]
Modern Theme only: Contact Custom Fields with display logic based on a radio group selection displayed even when no value was selected. [Ref: AE-2354]
If multiple items in a dropdown list had reached their waitlist limit, the "Please add me to the waitlist" message appeared multiple times below the dropdown before a selection was made. [Ref: AE-2388]
Even when "CC Group Contact on Group Member Confirmations" was enabled, the Group Contact wasn't CC'd on group member confirmation emails if they didn't also match the submit action filter. [Ref: AE-2395]
The "Full or insufficient inventory" message for a function didn't disappear after the selection was reduced to within the available inventory. [Ref: AE-2377]
The [postal code / zip code] Postcode field didn't automatically populate for site visitors using an auto-login token if the Contact component included a Tag custom field and display logic was applied to the Postcode field. [REF: AE-2360]
Attendee App
On Android devices, if the Attendee App was closed or running in the background, push notifications didn't open to the relevant screen. [Ref: APP-1098] (Also in Attendee App release notes.)
OnAir Portal
Live meetings between exhibitors and site visitors didn't always appear in the OnAir Analytics report, particularly shorter meetings. [Ref: AE-2346]
Attendees couldn't close the live poll popup when viewing a session in full screen mode. [Ref: AE-2357]
If track headings and keywords were only linked to concurrent sessions, they didn't appear in the Advanced Search on the OnAir timeline. [Ref: AE-2361]
Volume controls didn't display for attendees viewing AirCast or RTMP sessions. [Ref: AE-2363]
Reporting Panel
If checklist items had already been assigned to an exhibitor, they still appeared in the Exhibition Checklist report after being deleted. [Ref: AE-2341]
Setup Panel
Accommodation module
The hotel contact email address field didn't check that a valid email address format was entered. [Ref: AE-2370]
Custom Fields
Creating a Custom Field or group with a name that already existed in a linked Contact Store didn't work, and no error message was displayed. [Ref: AE-2385]
Event preferences
Event preferences sometimes took several minutes to save, or didn't save. [Ref: AE-2244]
Exhibition module
Stand colors on the exhibition floor plan didn't update when a stand's status changed between Available, Reserved and Confirmed. [Ref: PE-997]
Presentations module
Keyword color coding wouldn't save when updating existing keywords. [Ref: AE-2379]
If a session linked to Zoom had a name longer than 200 characters, it wouldn't save and no error message was shown. [Ref: AE-2355]
Other
When cloning an event, the new event kept the original event's Contact Store even if a different Contact Store was selected or the field was left empty. [Ref: AE-2348]
After a system-wide custom domain was added, the new custom domain URLs weren't shown in EventsAir (e.g. in site details tab). [Ref: AE-2366]
Meeting Matching
Marketing Tags from a linked Contact Store appeared twice in the Attendee and Exhibitor Search dropdowns. [Ref: AE-2383]
If the event had orphaned registration preference records, meeting request reminder emails weren't sent. [Ref: AE-1426]
For more information on any of the items listed above, please reach out to our Support team.
For further updates and changes to the EventsAir public API, please refer to the Developer Portal.

