Sunsetting of Payment Gateways
Why is my payment gateway integration being retired?
For more than a year, we've been stressing the need to review payment processing options. We need to transition from the extensive list of 150 integrated gateways we used to offer our customers to a more sustainable number. Maintaining such a wide range of options is no longer possible due to security concerns and resource limitations:
Connecting to third party gateways raises risk and vulnerability. The ‘pass off’ and disconnected nature of third-party payment processing has inherent vulnerabilities which bad actors are keen to exploit. We’ve seen a significant increase in bin attacks and card-washing attacks in recent years, creating significant reputational and financial risk to our customers.
Supporting third party gateways chews up support resources which can be better used helping you run events. Currently, more than 20% of our overall support tickets logged are for payment gateway issues. This stretches our resources and reduces our ability to assist you with your events. In any case, the payment gateway support we can provide is limited, as we only have partial visibility. Customers are often stuck in the middle of our support desk and that of their payment gateway providers, despite our best efforts to resolve issues.
Supporting third party gateways distracts our developers from focusing on delivering great event management software. Each of the 150 gateways currently supported within EventsAir needs to be maintained, so we have to divert developers from building great new event technology and make them work on gateways which may only support the needs of a couple of customers. This impacts our ability to deliver new enhancements quickly and efficiently.
We have a solution which has been purpose built for event planners. EventsAir Pay has been developed as a powerful, secure, native solution which addresses all these concerns and provides competitive rates for our customers.
Why does this transition need to happen so soon?
The threat level around online payment processing has increased exponentially in recent years, along with the scrutiny around platforms seeking to remain accredited to industry standards. As an example, when we are regularly audited for PCI compliance, we are often given only a few weeks' notice from gateway providers to upgrade code to meet security standards exposed by a third-party gateway. These timeframes are unrealistic and put us and our clients in a challenging position. We must build a scalable platform and service for our clients.
Which gateways will EventsAir be supporting in the future?
Our list of supported payment gateways varies per region and country. Please contact your Account Manager for a list of third-party gateways available in your area.
What is EventsAir Pay and how does it work?
EventsAir Pay is a payment processing platform, built to replace your current gateway. It offers a superior payment experience for both yourself, the organizer and your attendees.
Is EventsAir Pay a new solution?
EventsAir Pay has been operating for more than 12 months now, used by more than 130 of our clients around the world. Its full integration with EventsAir has improved visibility into transaction details, leading to a significant decrease in registration problems for our customers and their attendees. It's also reduced the number of support calls relating to payments.
As a result, our clients are spending less time chasing payment information through support tickets and calls between EventsAir and their payment providers.
What payment methods can be accepted with EventsAir Pay?
EventsAir Pay supports most major credit/debit cards including Visa, MasterCard and Amex as well as Apple Pay, and Google Pay.
Can I issue refunds with EA Pay?
Yes! You can directly process refunds within the EventsAir platform, eliminating the need to log into your dashboard. This new feature will streamline your payments process and significantly speed up your workflow.
Which countries are supported by EventsAir Pay?
Please contact your account manager for this information.
Which fees can I pass on to customers?
The ability to pass on fees to your customers can vary depending on the regulations in your region. While some fees may be eligible to be passed on, others might be restricted by local laws or industry standards.
We strongly recommend that you seek independent financial advice to understand the specific guidelines and regulations in your region. This will ensure that you remain compliant with local laws and make informed decisions regarding fee management. Please keep in mind that this information is subject to change, and professional advice will provide you with the most up-to-date guidance.
How do I get support if I need help with EventsAir Pay?
While we’ve seen a significant reduction in the number of support tickets logged for EventsAir Pay compared to other third-party payment gateways, we understand that assistance may still be required. Rest assured that our team will provide you with the same high level of support you receive for the EventsAir platform.
For the fastest resolution, we recommend logging a ticket directly through your normal channels.
For further information about EventsAir pay and additional support resources, please search this help site.