Live Support is a service you can provide your virtual attendees by providing technical content or other support throughout your OnAIR Portal. This option allows you to allocate specific staff to only provide live support to attendees who might face issues. It is a great way to help your attendees without interrupting the event.
Enable Live Support – select this option to enable Live Support in OnAIR
Live Support Team Email Addresses – enter the email address for each person assigned to staff Live Support during your OnAIR program
Additional Info Merge Doc - choose the Merge Doc that contains additional information about the attendee the support agent is speaking with. This is set up in Merge Docs, typically without a header and you simply merge in content from the Attendee Contact Record
Live Support Welcome Text – enter the welcome message you want each virtual attendee to see when they fill out a support ticket